I wonder if Joel Klebanoff is serious about what he is saying in Email Is Far Too Easy – MC Press Online, or if he is just vying for a spot on George Bush’s yet to be formed Internet Expulsion Task Force (even though he is Canadian).
While I do agree with a few of Joel’s points, in his review of Carl Honore’s book In Praise of Slow, and more, I think he is way off base in the rest.
The article references the old “invention of the washing machine makes people wash more clothes” argument. So what if people want clean, fresh smelling clothes, and can now get it with them. What is wrong with hygiene?
As far as email goes, yes, people are sometimes terse with email. Yes, they expect speedy responses. Yes, they cut to the chase, sometimes at the expense of being “politically correct.” I certainly don’t care, nor do many others. Punching holes in such a fine advance in communications technology, and blaming it on the tech, instead of the user, is simply ridiculous. If the user cannot format his or her ideas in an assertive and understandable manner, it is the USER’S fault – the only real repercussion of this will be the user not getting listened to, not getting responded to, not communicating.
On the “idea” that automated email should be banned, oh how silly. If you ban automated email, then “law-abiders” will send email one at a time, just like most of them do now. Only spammers will have automated systems. Yes, it is the same argument as for gun control, and I believe it is correct.
The author is a technologist and marketer? Instead of yapping incessantly about how tough email is, why don’t you toss your computer out the window, and see how much technology marketing you can do then.
The rest of us will continue to use email, fight the problem head on (without the help of some moronic law), and win in the end.