For a merger to work, the whole has to wind up greater than the sum of the parts. A while back I pondered whether the swathe of telco mergers would make things better. I couldn’t come up with an answer.
Someone else now asks the same questions:
“How would they be able to take, in each case, two companies with already broken processes and mediocre customer support and successfully merge them? How could they continue to provide me with the support I need to keep my company’s networks functioning as they need to in this age of the bandwidth junkie?”
What’s a telecomm manager’s answer? The telcos can’t.