Tag: antivirus

Popularity of anti-virus software becoming their handicap

Virus creators are using popular anti-virus packages as testbeds for their malware, meaning the most popular tools are going to be useless for immediate protection.

I think this is actually good news for the security sector, as it creates more competition grounded in innovation. If smaller, niche vendors can make it by proving they are a needed supplement to popular packages, they drive down prices. Virus authors still need to find ways to spread their creations, and the increased customization targeting an ever shrinking number of security holes is not going to solve that dilemma. Popular anti-virus products protect the broad base, which includes distribution exploits.

Let the little guy cover the back door. Meanwhile, we all win.

Do It Yourself, Or Go Broke

I am not sure why a senior tech editor at CNET could not get Norton Antivirus to install on a fresh hard drive, but the claim is there was some trojan adware on the drive which prevented it. The point that got hit home in Why does PC support stink? Ask Symantec was that technical support is costly and not very effective. As I pointed out a few weeks back, half the problem is the user, and their unwillingness to learn. Notwithstanding my agreement with the general premise of the article (tech support does stink), in this case, I have a few questions:

1) How did this adware get on a freshly rebuilt hard drive? Did someone surf the net for a few hours before deciding to install the requisite $200 worth of protective software on the Windows machine?

2) Did anyone check a user group or miscellaneous forum to find the answer to the problem, before proceeding directly to paid support?

And finally…

3) Isn’t bitching about the problem taking time away from solving it?

No offense, but I am not a paid technical editor from the Bay area, and I still have twenty friends who could have solved this problem with a simple email. And, I would not have plugged that machine into the net until I had my antivirus and firewall software running smoothly first, which I suspect was half the issue here.

And who the heck watched the Oscars anyway?