Tag: Norton

A note to Mac users with Norton Anti-Virus 10

If you recently upgraded to Norton Anti-Virus 10 like I did, and wound up with multiple cron jobs running your update and scan events, like I did, and couldn’t get any help from Symantec, like I couldn’t, here is the solution…

Uninstall NAV. Delete all your plists related to Symantec. In fact delete any file that sounds like it is from them, period. Reboot. Reinstall. Reboot (required). I am running right now – you should be too.

Need advice on a Norton for Mac fix

It is not often I do much at Spamroll besides run my fat trap, but I know of at least two people on the planet that find my diatribes kind of amusing. So if I have garnered even the slightest good faith in the community, maybe someone can help me out.

See, I was reading this piece which says the cocky Mac users better watch out – their security is flying out the door. I am a Mac user, but not quite so cocky, and I have had a problem with Norton Anti-Virus which Symantec literally refuses to help me out with.

When I upgraded from version 9 to version 10, the software added extra LiveUpdate and full disk scan jobs, but failed to delete the previous ones. Two simultaneous jobs used to run, and when full scan was up to bat, it would grind the machine to a halt. So I went into Scheduled Tasks and shut off all the jobs. Now, LiveUpdate and full scan still run, from the mysterious cron job that was never overwritten or deleted in the first place.

Symantec and I exchanged a half-dozen emails over three weeks (they are not very quick to the punch – using “high number of requests” as their excuse). Finally they asked me to resubmit the ticket – yea, right.

If anyone knows where on an OS X machine Norton Anti-Virus (particularly v9) stores its scheduled tasks, please let me know. I’d love to get those strays deleted.


The Management

Symantec’s troubles are far from over

Symantec’s new leader has his work cut out for him – the company has a lot of issues that need fixing! The latest is a relatively benign (but nonetheless spooky) security hole in its firewall softwares that can bop users off of IRC chat networks.

“Symantec said Wednesday it plans to tweak the behavior of its Norton Internet Security and Norton Personal Firewall products..”

This kind of thing should simply not be happening to a firm who is focused on security. I’d say they have a heck of a lot more than “tweaking” to do.

Holding my tongue on Symantec

I try touting the need for anti-virus software, no matter what platform you are on (but especially Windows…wink wink) I was a loyal user of Norton Anti-Virus on the little Powerbook, even though Symantec tripped up now and then.

But I have several conflicting data points now, and am beginning to wonder. At first glance, Norton may seem like the best of the worst, and that is certainly better than the alternative. But the company can’t seem to make much money from being at the right place at the right time, and now we find that their anti-virus software may have some serious holes. Even if the exploits are the result of hackers bored with trashing Microsoft, it pays to be fair. I found alternatives to Microsoft’s OS, so why shouldn’t I look for alternatives to Norton.

On OS X security, I take nothing for granted

I read a post from Slashdot about Apple OS X, and thought about all the folks who just don’t get computer security, and never will. It will be a constant battle to keep their machines virus free. The problem is, security is not so hard to get.